Outstanding Customer Service




This month’s outstanding customer service goes to Downtown Union 76. We received this message from a grateful customer:

“My car alerted me that one or more of my tires had low pressure. Since I am on the road every day for my job, and have had several flat tires this can be stressful. I do not know how to put air in my tires and rely on my husband to do it for me. Yesterday he was out of town and I needed to drive to Rogers City. I tried several businesses, and either they didn’t have someone to do it or they wouldn’t do it because of liability. I was willing to pay someone to do it. Then someone recommended I go to the Downtown Union 76 station in town. I have to honestly say I have never been there before, and didn’t know exactly what they did as far as car repairs. I figured it was worth a try. I was met by the owner with a smile. Not once did I feel like I was bothering him. He told me to pull right up and he checked all tires and filled the ones needing air and I was happily on my way in minutes! Some businesses would not want to be bothered to do something that seemed so simple, but this was not the case. He was so friendly, and I think he deserves to be in the running for the Customer Service Award. Thank you, it really is the small things that mean a lot!”




This month’s outstanding customer service goes to Joel’s Guitar Shop. We received this message from a very happy customer:

“We were getting ready for my daughter’s violin concert when one of her strings broke. What were we going to do? On a whim I messaged Joel’s Guitar Shop to plead with someone to help us. It’s Sunday, three days before Christmas and they came into town to meet us at the shop and get us a new string. I couldn’t have felt more grateful and humbled. They went on to tell us that they will provide this kind of service whenever they can. They were friendly and helpful. I will definitely be going back here.”


If you experience exceptional customer service like these happy customers did, let us know and we will recognize that business and enter them into the running for our annual Outstanding Customer Service of the Year Award.