Outstanding Customer Service
2023
January
This month’s outstanding customer service goes to Jimmy John’s Subs. A happy and well fed customer sent us this notes:
“Thank you to Jimmy Johns for going above and beyond in helping us with a very large order and even handling all the last minute changes with ease.”
Congratulations to the team at Jimmy John’s!!
February
This month’s outstanding customer service goes to Marsh’s Collision. We were sent a Facebook message by a very happy customer of theirs.
“I nominate Marsh’s Collision. Every time we’ve needed them, whether it be for major damage or adding accessories, their team has delivered each and every time. They take pride in their work, communicate effectively with scheduling, and are always courteous!”
Congratulations to the team at Marsh’s Collision!!
April
This month’s outstanding customer service goes to Switzer Veterinary Clinic. We were recently made aware of this story from a very thankful pet owner.
“Switzer Vet Clinic goes beyond standard veterinary care. My rescue dog collapsed due to her liver shunt and the doctors took time to research her rare condition to medically manage her until I could head back downstate to a specialist. When I arrived at the clinic, they rushed to action and met me in the parking lot to take my dog from me right into the back to start her work up. Every vet and staff member from Switzer is heaven sent. I will never be able to repay them for helping my dog survive. It was truly a miracle and I do not think she would’ve had the same outcome anywhere else.”
Congratulations to the staff at Switzer Veterinary Clinic!
May
This month’s outstanding customer service goes to Weinkauf Plumbing & Heating. We recently received a call from a very happy customer.
“Weinkauf Plumbing & Heating was very fast and efficient. Our heat went out and they had it up and running again so quickly. They were so pleasant to work with as well. Thank you!”
Congratulations to the staff at Weinkauf Plumbing & Heating!
June
This month’s outstanding customer service goes to Young Appliance, Electronics, Furniture & Mattresses. We received this message from a very happy customer.
“I would like to nominate Young’s Appliance for the Outstanding Customer Service Award. I had purchase a refurbished refrigerator nearly a month ago and it worked great up until recently. I reached out to them and they quickly got me into contact with their service department and they came out first thing the next morning to look at it and assured me that they would warranty it. It pays to shop local! Amazing service after the sale!”
Congratulations to the team at Young Appliance, Electronics, Furniture & Mattresses!
July
This month’s outstanding customer service goes to Alpena Veterinary Clinic. We received the following message from a very happy client.
“I would like to thank Alpena Veterinary Clinic for their outstanding service. I truly appreciate how professional the staff are. I had a lot of questions and they took the time to answer all of them and to give me some recommendations on an animal that I didn’t even bring in that day. So I truly appreciate all of their efforts and definitely will take all of my animals to Alpena Veterinary Clinic!”
Congratulations to the doctors and staff at Alpena Veterinary Clinic!
August
This month’s outstanding customer service goes to Nicolet National Bank. We received this message from a very grateful member.
“I was out of town on vacation when I received a fraud alert on my debit card and it was 4:30 p.m. on a Friday! After speaking to fraud alert, I found out my card was turned off and having no other access to my account, I began to worry. I quickly called the downtown Alpena branch and they were so helpful in finding a solution for me. They issued me a new card right away and were able to overnight it to my location so I could go on and enjoy the rest of my vacation. Thank you so much to the ladies at Nicolet!”
Congratulations to the staff at Nicolet National Bank!
September
This month’s outstanding customer service goes to Alpena Power Company. We saw this post on Facebook and knew we had to share it as this month’s customer service story.
“This is why I live in Alpena, Michigan. Tonight my good neighbors transformer blew out with a very load bang and we lost all power in the neighborhood. People met in the street to talk about it. Several minutes later a City Truck and Alpena Power Company were right on the spot and told us a transformer blew out. Got the candles out and in about an hour, the President and CEO of Alpena Power was knocking on everyone’s door in a hardhat and vest to tell us the power would be restored in about five minutes and it was! I thought this was so cool and beyond amazing. Small town USA.”
Congratulations to the staff at Alpena Power Company!
October
This month’s outstanding customer service goes to Alcona Health Center. We received this message from a very thankful patient of theirs.
“I would like to nominate Alcona Health Center for outstanding customer service. I recently had to have a physical, which I’ve never had and was very nervous about. They were so comforting, kind and compassionate they made the whole visit a nice experience that helped calm my nerves. Thank you to their great staff!”
Congratulations to the team at Alcona Health Center!
November
This month’s outstanding customer service goes to The Drug Store. One of their very happy customers sent us this message.
“They are always super friendly and accommodating. They go above and beyond to make sure that they are able to get you the best price and that you always have what you need. I needed a prescription quickly after seeing my provider and I called before hours, hoping to leave a message and someone was there to take my call.”
Congratulations to The Drug Store!
December
This month’s outstanding customer service goes to the Thunder Bay National Marine Sanctuary. A very happy customer sent us this message.
“I recently visited the Sanctuary Store and was so impressed by their customer service. They went out of their way to help me find the perfect gifts to bring home, spent time answering questions and was so genuine in providing above-and-beyond customer service. I can’t wait to come back!”
Congratulations to the staff at the Thunder Bay National Marine Sanctuary Store!
