Outstanding Customer Service




This month’s outstanding customer service goes to Downtown Union 76. They received this well deserved note from a happy customer, who also shared it with us.

“You’re absolutely the very best! You and your staff have provided the most compassionate and professional service that I have encountered in my 53 years in the Alpena area. The patience, experience problem solving, along with pride is always evident in your service. A-1 work of this type is due to a fantastic leader that promotes and instills nothing less from a very responsive and caring staff!”




This month’s outstanding customer service goes to Wolverine State Credit Union. We received this email from one of their very happy members.

“I would like to give a big THANK YOU to Wolverine State Credit Union for guiding and helping me through the process of purchasing a new truck. I’m working in Missouri and wasn’t sure how to go about doing all the paperwork involved. With their help and guidance, I am now the proud owner of a 2021 pickup. They made everything so easy. I was expecting it to be a stressful situation and it wasn’t. They should be proud of what they do. It’s nice knowing that I can depend on my area credit union and it’s workers for any and all questions and concerns I have while working away from home.”

Congratulations to Wolverine State Credit Union and their team!!



This month’s outstanding customer goes to our area Restaurant Members! We salute you in all that you have done to keep moving forward as restrictions and orders keep changing. Thank you for taking the time to find ways to still serve our community.





This month’s outstanding customer service goes to Alpena Alcona Area Credit Union. One of their members email us about how happy they are to be a member of theirs.

“Alpena Alcona Area Credit Union has been an incredible help to my husband and myself over the past 10 years. We are working towards being debt free in the next five years and we think it is possible because of the help they initially gave us and because of the help and service they continue to provide year after year, and always with such a wonderful attitude. They truly keep things simple, easy and light. We’ve never felt embarrassed or wrong in any way when talking to them about our debt or spending. They have only ever been helpful and so kind.”

Congratulations to the Alpena Alcona Area Credit Union team!!


If you experience exceptional customer service like these happy customers did, let us know and we will recognize that business and enter them into the running for our annual Outstanding Customer Service of the Year Award.