Outstanding Customer Service
2025
January
This month’s outstanding customer service goes to the Real Estate One of Alpena. We saw his review and just had to share.
“Real Estate One is a very efficient, knowledgeable and professional office with many, many connections in the areas they serve. They went over and above. I am not a techy person so they really helped me through it all. You can’t go wrong using their services.”
Congratulations to the owner and staff at Real Estate One of Alpena!
February
This month’s outstanding customer service goes to True North Threads. One of their clients shared this story with us.
“We can’t thank the crew at True North Threads enough for their help in a recent project. We sent over what we wanted, they sent us the proofs that looked great but we decided to change up everything. Not only were they gracious with all the changes, they had the new proofs back to us within the same day! We love working with them and their crew and will continue to do so.”
Congratulations to the crew at True North Threads.
March
This month’s outstanding customer service goes to the City of Alpena Department of Public Works. We received an email from a grateful business owner.
“I want to send a huge THANK YOU to the crew at DPW. They somehow made time for my lot even though they are running non-stop. What a fantastic crew. Thank you for all you have done for Alpena this winter. Our roads have been kept up through this crazy season!”
Congratulations to all the City of Alpena Department of Public Works employees!
April
This month’s outstanding customer service goes to the HPC Credit Union. We received an email from a grateful member.
“There was an elderly member in their parking lot whose car would not start. Without hesitation, one of their Member Service Representatives offered help. He brought her inside to wait in the warmth of the lobby and was able to get her car started so she could be on her way. It was heartwarming to witness this act of kindness.”
Congratulations to HPC Credit Union!
May
This month’s outstanding customer service goes to the Lakeshore Plumbing, Heating & Cooling, Inc. We received an email from a very appreciative customer.
“I woke up at 5:30 am to a 57° home and called Lakeshore Plumbing & Heating at 7 am. They are open an hour earlier than most. They showed up at 7:30 am, even though the whole area was trying to recover from the ice-storm. He removed the ice from the exterior meter and had my heat back on before he walked in the door. My hot water was also out because the high winds found a way to extinguish the pilot light. He took his time to make sure it stayed lit and reset it for me. Hot water and heat so quickly. How do you thank someone for recognizing how critical the services they provide are? You nominate them for an outstanding service award.”
Congratulations to the crew the Lakeshore Plumbing, Heating & Cooling, Inc.!
June
This month’s outstanding customer service goes to the McDonald Bros. Collision. We received a letter from a very happy customer of theirs.
“McDonald Brothers Collision – I would like to extend my deep appreciate and gratitude to McDonald Brothers Collison for their excellent care and attention to the service I needed on my Buick Enclave. I had backed up into a dumpster after I was getting my pet groomed and it broke my driver’s side taillight. I went into the service station and was greet by Mr. McDonald and he said he would order the part. He called me shortly thereafter and said he received my new taillight cover and it was going to cost $500, He was wondering if I would accept a used one for much less money. He sent the original one back and scouted around at several places and eventually located a used one. He called and we scheduled an appointment, dropped the car off for repair and when it as completed I went to pick the car up. He had the car sparkling clean, which no one has ever done for me at a repair shop. Also, when he handed me the bill it was only $250 and for me this was way, way beyond the call of duty with such exceptional, pleasant service. Saving me over $250 and a fresh car wash.”
Congratulations to the team at McDonald Bros. Collision!
July
This month’s outstanding customer service goes to the Star Staffing Alpena. We received an email from a very grateful client of theirs.
“I would like to nominate Star Staffing Alpena for customer service of the month. They went the extra mile to help me. I am so grateful for the support of Star Staffing Alpena in finding a new career for me. They care about finding you a job you actually want! They are willing to fight for you. I am so happy I reached out to them and even happier with my new career!”
Congratulations to the team at Star Staffing Alpena!
August
This month’s outstanding customer service goes to Besser Museum for Northeast Michigan. We received an email from recent cruise ship visitors.
“We are two cruisers from the Viking ship that visited the Besser Museum in beautiful Alpena. We had such a great time. After we arrived home, we told many friends about your city and museum and how we enjoyed ourselves. They were so jealous when we told them we dug (and found) fossils! Following the return to our ship we met with the Viking excursions lead and gave them information and did a sales pitch promoting the Besser Museum. I hope that many more visitors will come to Alpena and experience Besser Museum and all your area has to offer.”
Congratulations to the staff at Besser Museum for Northeast Michigan!
