Outstanding Customer Service


 

2021

January

This month’s outstanding customer service goes to Downtown Union 76. They received this well deserved note from a happy customer, who also shared it with us.

“You’re absolutely the very best! You and your staff have provided the most compassionate and professional service that I have encountered in my 53 years in the Alpena area. The patience, experience problem solving, along with pride is always evident in your service. A-1 work of this type is due to a fantastic leader that promotes and instills nothing less from a very responsive and caring staff!”

Congratulations!!

 

February

This month’s outstanding customer service goes to Wolverine State Credit Union. We received this email from one of their very happy members.

“I would like to give a big THANK YOU to Wolverine State Credit Union for guiding and helping me through the process of purchasing a new truck. I’m working in Missouri and wasn’t sure how to go about doing all the paperwork involved. With their help and guidance, I am now the proud owner of a 2021 pickup. They made everything so easy. I was expecting it to be a stressful situation and it wasn’t. They should be proud of what they do. It’s nice knowing that I can depend on my area credit union and it’s workers for any and all questions and concerns I have while working away from home.”

Congratulations to Wolverine State Credit Union and their team!!

 

March

This month’s outstanding customer goes to our area Restaurant Members! We salute you in all that you have done to keep moving forward as restrictions and orders keep changing. Thank you for taking the time to find ways to still serve our community.

Congratulations!

 

 

April

This month’s outstanding customer service goes to Alpena Alcona Area Credit Union. One of their members email us about how happy they are to be a member of theirs.

“Alpena Alcona Area Credit Union has been an incredible help to my husband and myself over the past 10 years. We are working towards being debt free in the next five years and we think it is possible because of the help they initially gave us and because of the help and service they continue to provide year after year, and always with such a wonderful attitude. They truly keep things simple, easy and light. We’ve never felt embarrassed or wrong in any way when talking to them about our debt or spending. They have only ever been helpful and so kind.”

Congratulations to the Alpena Alcona Area Credit Union team!!

 

If you experience exceptional customer service like these happy customers did, let us know and we will recognize that business and enter them into the running for our annual Outstanding Customer Service of the Year Award.

May

This month’s outstanding customer service goes to Century 21 Northland Alpena. Some of their clients let us know how great they are to work with.

“They did an excellent job with selling and promoting our house. They are very knowledgeable in the real estate business.”

“They have exceptional agents. They go beyond the call of duty to get things done promptly. They stayed in contact with us throughout the entire process and acknowledged any questions we had. We will have them represent us in all of our real estate needs and we do recommend them. Thank you for everything you did to make this a smooth transaction.”

“We were first time homebuyers and weren’t too familiar with the area. They gave recommendations for the home inspector, offer tactics (escalation clause), and even looked into the utility situation to make sure we’d have internet at the rural house location, garbage service, and that the power wouldn’t get shut off after we closed (we didn’t even think of this). They were super on top of everything & professional.”

Congratulations to the Century 21 Northland Alpena team!!

 

June

This month’s outstanding customer service goes to Star Staffing Alpena. We received this letter from a very happy client. 

“I just wanted to relay that I’ve had a truly exceptional experience with Pam and the crew at Star Staffing in Alpena. They been so attentive to our needs and are very quick in their work. We’ve been able to hire several very skilled staff members over the years and feel very lucky. I do like their screening process. To say they make my job easier is an understatement!”

Congratulations to the Star Staffing Alpena crew!!

If you experience exceptional customer service like these happy customers did, let us know and we will recognize that business and enter them into the running for our annual Outstanding Customer Service of the Year Award.