Outstanding Customer Service


2022

January

This month’s outstanding customer service goes to Your Girl Friday! LLC. We a number of great notes and reviews about their service.

“We just got back to the house tonight and love how nice everything looks! Great job and many thanks for making our homecoming a wonderful one!”

“Our response is summed up with WOW! You guys are the BEST! THANK YOU! Our home looks amazing. Thank you again!!!”

“The house looks amazing as always – thank you both so much! Great cleaning job, personal service, pleasant to work with. Definitely would hire again!”

“What a wonderful job their crew have done with our place! Our cottage has never been cleaner, their attention to detail and quality is second to none. We recently starting renting our cottage by the lake and Your Girl Friday has provided us with reliable, quality cleaning services. It is such a relief to know our home is in their very capable hands! We will ask them to return again and again.”

Congratulations to the crew at Your Girl Friday!

 

February

This month’s outstanding customer service goes to Alpena Resource Recovery Facility. We received an email an Alpena resident who wanted to say thank you.

“I wanted to assure you that there are people who notice – and appreciate – what you and your staff do for our community. I’m sure it often feels like a thankless job. Again, thank you for all you and your staff do to help make our community a better place.”

Congratulations to the staff at Alpena Resource Recovery Facility!

 

 

March

This month’s outstanding customer service goes to Downtown Union 76. We received an email from a visitor to Alpena who was thoroughly impressed.

“I was in Alpena visiting, and don’t know the town that well. My car’s rear brakes decided to give out and I had to leave the very next day. I tried getting into another place and they told me they were weeks out with scheduling. Called Downtown Union 76 and they told me to bring it in. I brought the car in and had to leave it, but I didn’t have a ride so Cori, a very nice lady who works there, gave me a ride. I am from downstate and you would never get this type of service. My car was fixed the next day and the price was truly reasonable. I told them the next time I would make the 170 mile trip just to give them my business. They are truly a asset to the Alpena community!”

Congratulations Downtown Union 76 on another job well done!

 

April

This month’s outstanding customer service goes to Marine Market. We heard from a very happy customer.

“After placing a large steak order I was pleasantly surprised when I went to pick it up. Not only did they have them packaged nicely and ready to go, the price was better than I thought it would be! I didn’t ask for a discount but it is great businesses like this that I’ll keep going back to because they go above and beyond.”

Congratulations to Marine Market!

 

May

This month’s outstanding customer service goes to Next Level Painting and Log Home Maintenance. We received the following message from a very satisfied customer.

“I hired them to complete a small roofing repair, as well as a deteriorating windowsill and I thought the work they did was extremely high quality! They were quick and extremely knowledgeable. They also offered fair pricing and only suggested what needed to be done to fix the problem at hand. I also enjoyed my interactions with their billing department, as they were friendly and organized!”

Congratulations to Next Level Painting and Log Home Maintenance!

June

This month’s outstanding customer service goes to Harbor North Dental Associates. We received this note from a patient’s very happy mom.

“Thank you to the whole team for the excellent care of my nine-year-old daughter who use to be terrified of the dentist, even the pediatric dentist. Also, the staff went above when they were informed about an extra health need my child has. We both felt comfortable and it was greatly appreciated!”

Way to go Harbor North Dental Associates!

 

July

This month’s outstanding customer service goes to Cabin Creek Coffee. We heard about their wonderful service from a very happy customer.

“We recently ordered box lunches from them for a seminar and were very impressed. They did such an amazing job. Not only were they individually labeled with the name of the sandwich but each had a description as well. And they delivered them on time and ready to go for our attendees.”

Congratulations to Cabin Creek Coffee!

 

August

This month’s outstanding customer service goes to Art in the Loft. We recently heard from the Instructional Assistants at the Alpena High School.

“We had such a great time working with the team at Art in the Loft. They were so kind, patient, thoughtful and caring with the every student. The community partner program is so great for the students. Art in the Loft goes above and beyond to make this program so impactful!”

Congratulations to Art in the Loft!

 

September

This month’s outstanding customer service goes to Star Staffing Alpena. We received an email from a very satisfied client.

“I wanted to send a shout out to member business, Star Staffing. We are an asphalt paving contractor and have partnered with Star Staffing over the last number of years to assist with traffic control employees and I have to tell you what a gem this agency is to work with! We just completed a 27 mile paving job in Alpena and Alcona Counties where we used eight Star Staffing traffic controllers. Star Staffing is a small but mighty agency who’s “can do” attitude makes our partnership very successful. This team is committed to ongoing employee training and holding them accountable to gainful employment opportunities. This team is also dedicated to their customer needs like none other we have worked with! The Alpena community is truly blessed to have this agency working for and with our area businesses!”

Congratulations to the team at Star Staffing Alpena!

 

If you experience exceptional customer service like these happy customers did, let us know and we will recognize that business and enter them into the running for our annual Outstanding Customer Service of the Year Award.