Outstanding Customer Service
2020
January
This month’s outstanding customer service goes to Downtown Union 76. We received this message from a grateful customer:
“My car alerted me that one or more of my tires had low pressure. Since I am on the road every day for my job, and have had several flat tires this can be stressful. I do not know how to put air in my tires and rely on my husband to do it for me. Yesterday he was out of town and I needed to drive to Rogers City. I tried several businesses, and either they didn’t have someone to do it or they wouldn’t do it because of liability. I was willing to pay someone to do it. Then someone recommended I go to the Downtown Union 76 station in town. I have to honestly say I have never been there before, and didn’t know exactly what they did as far as car repairs. I figured it was worth a try. I was met by the owner with a smile. Not once did I feel like I was bothering him. He told me to pull right up and he checked all tires and filled the ones needing air and I was happily on my way in minutes! Some businesses would not want to be bothered to do something that seemed so simple, but this was not the case. He was so friendly, and I think he deserves to be in the running for the Customer Service Award. Thank you, it really is the small things that mean a lot!”
Congratulations!
February
This month’s outstanding customer service goes to Joel’s Guitar Shop. We received this message from a very happy customer:
“We were getting ready for my daughter’s violin concert when one of her strings broke. What were we going to do? On a whim I messaged Joel’s Guitar Shop to plead with someone to help us. It’s Sunday, three days before Christmas and they came into town to meet us at the shop and get us a new string. I couldn’t have felt more grateful and humbled. They went on to tell us that they will provide this kind of service whenever they can. They were friendly and helpful. I will definitely be going back here.”
Congratulations!
March
This month’s outstanding customer service goes to Thunder Bay Resort. Here is what one guest had to say about his experience.
“The elk viewing ride is amazing! The meal was wonderful and the guided wagon ride was beautiful. It was a rainy, snowy day but the covered wagon and blankets made it still enjoyable. Our guide was friendly and shared many years of knowledge of the elk herds, natural resources, and tourism in northeast Michigan. The sleigh bells on the horses in the snow made it seem like a postcard! I would highly recommend this winter adventure!”
Congratulations!
April
Usually we recognize someone for outstanding customer service. This month instead we thought we would recognize all those who are still going to work every day to keep our country safe, fed, clean, and taken care of. We appreciate each and everyone of you and the work that you do. Stay strong Northeast Michigan we will get through this.
May
This month’s outstanding customer service goes to AJ’s Auto Service & Repair Shop. Here is what we heard from one very happy customer.
“I had work done on my car in another town the end of October 2019. To my despair, the same problem was recurring in January of 2020. I will not share the long story of frustration, but would love to share the story of my problem resolution. The shop in the other town was a NAPA care shop and Gary at the NAPA here in Alpena was instrumental in helping me out! He spent time discussing NAPA warranty policies with me, and printed pictures of a few parts possibly in question. On to AJ’s Auto, a NAPA care center here in Alpena, where both Jay and Debbie treated me with respect and took excellant care of me. My car was fixed with a new part at no cost to me. I have dealt with many auto shops over the years, and this one is top notch in my book. Thank you for your excellent customer service, AJ’s and NAPA!”
Congratulations!
June
This month’s outstanding customer service goes to Omega Electric & Sign Company. One customer let us know how satisfied they were with their sign order.
“They were so accommodating when we were trying to get a new sign printed. Even after changing the design in the middle of the project. They stepped right up and got it done in no time, just the way we wanted it. Thank you!”
Congratulations!
