Outstanding Customer Service





This month’s customer service recognition goes to the McDonald Bros. Collision.

A man and his wife were saving every penny for a down payment on a house. After too close of a call with a curb, he was devastated when he saw part of his car hanging. He thought it was going to cause him to dig into their down payment savings. He was close to McDonald Bros. Collision so he popped in. After taking a few moments to re-attach the part, replace the nuts that were missing, and making it look better than it did to begin with, the customer asked how much he owed. The answer? Nothing. The customer was extremely pleased and wanted to make sure others knew of how great the owners of McDonald Bros. Collision are.

Congratulations to McDonald Bros. Collision!



This month’s customer service recognition goes to the The Drug Store/Northern Exposure.

A customer shared her experience with us. She asked to have some framing done for a gift. When she told them that she wanted it within a week, they said it usually takes two weeks. She said that would be ok. Tracy from Northern Exposure could have allowed it to take the usual two weeks, but instead got on the phone with her supplier and asked to add the product to the most recent order she had placed. She was successful, and contacted the customer five days later with news that the pictures were ready. The customer said she was very pleased with the initiative, the final product and the value for the price paid.

Congratulations to The Drug Store/Northern Exposure!


This month’s customer service recognition goes to the City of Alpena – Public Safety. We received the following letter: “I am one of the night charge nurses in the emergency room in Alpena and wanted to take the time to send an extra thank you to some of the paramedics. We were short staffed one evening when they brought in a patient who became combative with staff. One paramedic stood outside the room where myself and two other staff members were struggling with the patient. He asked if we needed help. Without hesitation, he grabbed gloves and assisted us in patient care. This is not the first time that he, and other AFD paramedics have gone above and beyond and jumped in to helped the ER staff. All of the paramedics demonstrate such comradery and teamwork with the ER nursing staff and it is greatly appreciated.”

Congratulations to the paramedics of the City of Alpena!


This month’s customer service recognition goes to the Goodrich Paving & Asphalt. A customer of Goodrich Paving shared their appreciation with us regarding the plowing Goodrich does at their office. The customer stated, “I’m really appreciative of whoever from Goodrich plows our parking lot. They do such a nice job getting close to the door – much less snow to shovel by hand! It makes a big difference to us when we are trying to get the office opened for the day when we don’t have as much shoveling to do.”

Congratulations to Goodrich Paving for their exceptional customer service!


This month’s customer service recognition goes to Star Staffing Alpena, the following letter was sent from a very happy business:

“I want to thank Star Staffing for all their hard work in finding the right person for our office. It was important to find someone with the skills and capabilities to do the job. But it was just as important that the person was a good fit with our team. Star Staffing took the time to ask questions and find out the personality of our office. The new employee is an awesome addition to our team and the extra time Star Staffing took to find the right match for our office is very appreciated. They made the hiring process so much easier by doing skills testing, screenings and back ground checks.”

Congratulations to Star Staffing Alpena for their exceptional customer service!


This month’s customer service recognition goes to Laser Team Challenge, the following story was submitted to the Chamber of Commerce.

“Laser Team Challenge is always so accommodating and fun! Downtown Alpena is lucky to have this one of a kind adventure available. I want to say thank you for all Laser Team Challenge did to make it possible for me to participate with our Cub Scout Family event. They made it possible for a middle aged handicap woman to be able to participate with the others. The laugher and tears of joy it brought me will always be in my heart. It was important to me to show the boys that even though I can not do everything the same as they do I can still do it, just differently.”

Great job, Laser Team Challenge for going above and beyond with your customer service! Congratulations!


This month’s customer service recognition goes to Besser Museum for Northeast Michigan, this note of appreciation was received by the Chamber of Commerce.

“I just want to take a minute to praise a seemingly under appreciated resource in Besser Museum. My wife, two young children and I spent the day there and I was astonished by the facility. Put simply, there was something for everyone during our visit. My five-year-old son was still reciting facts about the sun when I dropped him off at daycare the following week, his appetite for knowledge only growing. As a transplant from Detroit who has called Northeast Michigan home for the last 13 years, I am constantly astonished at all the opportunities to learn and grow in our area. Kudos Besser Museum for offering such a wonderful resource for my young family.”

Great job, Besser Museum! Congratulations!


Star Staffing Alpena is the August Exceptional Customer Service Recognition recipient – we received not one, but TWO similar, positive customer service stories for them.

The first was from a woman who just moved to Alpena and had a hard time finding suitable work. She had never worked with a staffing agency so she didn’t know what to expect. She filled out an application and ended up being placed with a job the very next day. She was impressed that Star Staffing Alpena staff reached out to her through the assignment to check in. She is thankful to the staff for help in getting her on her feet in a new town and recommends them to anyone who is new to town.

The second was from someone who knew he was going to be laid off from his job. After completing the online application, he was contacted the very next day. Once he met with the staff, it was just a week later that he had an interview. He was offered that position. The whole time working through Star Staffing Alpena, he was impressed that he was paid promptly and had no issues. He was hired by the company after four weeks. He says the staff at Star Staffing Alpena were professional and recommends Star Staffing to anyone who is serious about finding employment.

Great job, Star Staffing Alpena! Congratulations!


This month’s customer service recognition goes to The Home Depot.

A woman complimented employees at The Home Depot for excellent customer service and knowledge. She said they treated her with exceptional personal service. She appreciated that they also saved her money by selling her only what she needed and not what she went in thinking she would need.

Way to go Home Depot, congratulations!


This month’s customer service recognition goes to Alpena Power Company. We received the following letter:

“This letter is to commend the Alpena Power Company for their exemplary service during the inclement weather on Saturday, April 14. Our electricity went out in the early morning hours, we went into the survival mode because we anticipated a long wait without power considering that neighboring counties were also down. To our amazement, our power was restored within three hours. Wow. Great job done by the linemen, technicians, and all who helped make this possible. This customer will never grumble again about a power bill.”

Awesome work Alpena Power Company, congratulations!


This month’s customer service recognition goes to Lappan Agency. We received the following note:

“Recently, an elderly gentlemen went to Lappan Agency and asked a customer service agent if she could help him. His wife had a little mishap with the car and she was outside in their other vehicle, embarrassed and crying. Linda, from Lappan Agency, went to the vehicle and talked to the wife, got her calmed down and brought her into the office. They processed their claim, got the car where it needed to be from the scene of the accident to the body shop and by the time the insured left the agency she was calmed down and actually making jokes about the whole thing. Lappan Agency employees continually go above and beyond in their work!”

Amazing work Lappan Agency, congratulations!


This month’s customer service recognition goes to Hide-A-Way Tavern & Grill. A customer told the Chamber that after reaching out to a few different restaurants in the Presque Isle area for a large pizza order and not having much luck, they were thrilled when Hide-A-Way not only took on the order, but also delivered the pizzas and gave them a great deal.

Congratulations, Hide-A-Way Tavern & Grill for your outstanding customer service!

If you experience exceptional customer service let us know so we can recognize that business or organization and enter them for our annual Outstanding Customer Service Award. Email your story to info@alpenachamber.com or send us a message via Facebook.