Outstanding Customer Service

2017

January

This month's customer service recognition goes to The Fresh Palate.

We recently had a couple stop into the chamber looking for vegetarian restaurant. Several restaurants were recommended including The Fresh Palate. A few hours later the couple came back to let us know that they chose The Fresh Palate and it was the best vegetarian meal they had had in the two weeks they had been on the road. They were very impressed and had never thought that they would find a restaurant like that in Alpena.

Congratulations to The Fresh Palate for providing Extraordinary Customer Service and making Alpena stand out in a positive way!

February

This month's customer service recognition goes to Better Living Massage Center & Spa. We received this note from a happy costumer.

"Thank you to Better Living Massage Center & Spa for an enjoyable and welcoming evening. Their staff was an absolute pleasure to be around. The young lady showing us the spa rooms upstairs was so polite and friendly. The "Brit with a Brush" was one of the nicest people to be around, she really made my night. Our family has already talked about doing it again."

Congratulations to Better Living Massage Center & Spa for providing Extraordinary Customer Service and making Alpena stand out in a positive way!

March

This month's customer service recognition goes to Neiman's Family Market Corner Café. We received the following story from a happy customer.

"I have to give props to one of the employees at Neiman's Family Market. I don't know her name but she works in the Corner Café. We ordered 85 bagged breakfasts for a program we were hosting. I went to pick up the order at 7:05 a.m. She rang me up, helped me carry the boxes to my vehicle and then helped me load them into my vehicle. The entire experience from ordering to pick up was so smooth! She was just super friendly (always is when I am there), and eager to make it a good experience."

Congratulations to Neiman's Corner Café for providing Extraordinary Customer Service!

April

This month's customer service recognition goes to Zolnierek Heating & Cooling, Inc. We received this letter of praise from a thankful customer.

"We wanted to express our appreciation to Zolnierek Plumbing & Heating for servicing all our needs as we settle into our new home. With a host of issues upon moving in, Joe and Frank have acted in a prompt and professional manner, making sure we were taken care of in a timely fashion. With their expertise, advice and skills, all our problems have been fixed. It's refreshing to see this type of professionalism in the area and we would recommend them for all plumbing and heating needs."

Congratulations to Zolnierek Heating & Cooling, Inc. for providing extraordinary customer service!

May

This month's customer service recognition goes to Family Enterprise. We received this story from a very happy customer.

As part of a program a local woman was involved in, she received an item of clothing with her name on the back. The program organizers had ordered the items from an out-of-town company. When the clothing order arrived, just two days before the event for which they were to be worn, the woman picked hers up, only to find that her name was misspelled. Being that there were just two days before the event, one of which was a weekend day, she took it to Family Enterprise without much hope that there was anything that could be done. To her surprise, Family Enterprise fixed the item, had it done by ten a.m. the next morning, and didn't charge nearly as much as the customer expected to have to pay. She was very relieved and wanted to recognize Family Enterprise for their assistance that went above and beyond all expectations.

Congratulations to Family Enterprise for providing extraordinary customer service!

June

This month's customer service recognition goes to Young's/Art Van. We received this message from a very happy customer.

A woman called Art Van to tell them that a lift chair she purchased from them was not working. She called at 4:45 p.m., and by 5:00 p.m. someone was at her door to fix it. She was very impressed with the customer service and attentiveness she received from Young's/Art Van.

Congratulations Young's/Art Van!

July

This month's customer service recognition goes to Vacations Unlimited. A very happy traveler had this to say:

"I would like to thank Tammy Sobeck of Vacations Unlimited for planning our trip to Maui, HI! Best accommodations I've ever had! The trip was flawless thanks to her absolute attention to every detail! I also witnessed her helping several random people in the airport who were having difficulties in their flights. This lady truly cares about making people's vacations the best they can possibly be."

Congratulations Vacations Unlimited!

 August

This month's customer service recognition goes to the Owl Restaurant. A couple from out of town stopped into our office to let us know that they were very impressed with the extra attention they received from the hostess and bartender while they were in town celebrating their anniversary. They also said the food was amazing.

Congratulations to the Owl!

September

This month's customer service recognition goes to the City of Alpena Engineering Department, Suez, and MacArthur Construction. We received this letter from a business owner on Second Ave.

I want to express my gratitude and appreciation for the care and concern Shannon from City Engineering, the water department (Suez) and MacArthur Construction showed me during the South Second Avenue project earlier this summer. They all worked hard, and collectively, to maintain a drive for my customers during the duration of this project. They took into consideration noise being made during key times for my business, often altering their plans so as not to excessively interrupt my business. The completed project looks great and has maintained the downtown design.  I want to simply say, "thank you" to everyone involved with this project. It was completed with as little interruption as possible to the families I serve.

Congratulations to the City of Alpena Engineering Department, Suez, and MacArthur Construction.

                      

October

This month's customer service recognition goes to the Switzer Veterinary Clinic. We received a call from one of their clients offering plenty of praise.

"Hats off to Switzer Veterinary Clinic, they always go above and beyond. Love the compassion there. Doctors are all wonderful and the staff is great also. An absolutely amazing clinic with wonderful caring staff always willing to go above and beyond what is required of them. Excellent all-species animal care from the smallest to the largest, and hands on love for each and every animal."

Congratulations to the Switzer Veterinary Clinic.

 

November

This month's customer service recognition goes to the Thunder Bay Area Credit Union (now Wolverine State Credit Union). We received the following letter:

"The staff at Thunder Bay Area Credit Union (Wolverine State Credit Union) are a team of caring individuals that always have smiles on their faces and go above and beyond their call of duty. My wife and I have bounced around to many banks and credit unions and have settled in with the TBCU family. We couldn't be happier. The staff is extremely helpful and even calls me by my first name when I come into the building or go through the drive thru. I always receive email responses back from staff in a very timely manner. My wife and I believe they deserve recognition for their customer service as it truly is exceptional."

Congratulations to the Thunder Bay Area Credit Union (Wolverine State Credit Union)!

If you experience exceptional customer service, let us know so we can recognize that business and enter them for our annual Outstanding Customer Service Award presented at the Chamber dinner held each year. Email your story to info@alpenachamber.com